As a person who has been travelling extensively for over 20 years, I cannot speak highly enough of the level of service and professionalism of the team at Pure Travel. My trips are a mixture of straight forward domestic flights to complex international business itineraries, and comprise about 80% of weeks in the year.
Pure Travel manages to combine my personal travel preferences that have built up over many years, with a cost aware approach, always being aware that my time is important and that extended layovers are to be avoided whenever possible. It is not unusual for me to change my plans a number of times on an international trip, these changes are handled efficiently and effectively regardless of the time of day or the number of changes made. I do not have to be concerned that the hotels and car arrangements have also been changed along with the flights, it is a complete service.
In my travels I have met with many business people who have horror stories about the trip and their travel agent’s short comings, but I cannot contribute to these tales of woe. The team at Pure mean that my travel arrangements are never something that I need to worry about.
I have had the pleasure of working with Dale and his Team at Pure Travel since 2013. During this time, they have handled all of our bookings in every aspect of domestic and international travel. They have been very thorough in their approach by providing various options and are always one step ahead. What I enjoy most about working with Dale and his Team is that they take the time to know us and the preferences of our customers, along with their can-do attitude to anything that you put in front of them. Nothing is ever too much trouble and it’s reassuring to know they are only a phone call away. Should any problems arise, they are quick to respond and have a resolution in no time. I always feel confident knowing that every box has been ticked so that all of our travel experiences will be seamless.
Dale and the team at Pure Travel are an essential resource for our business. Their professionalism, knowledge and experience make arranging travel easy and trouble free. Whether it’s a short trip interstate or an extremely complicated international itinerary, nothing is too much trouble for Pure Travel.
When things go wrong, as they sometimes do, Pure Travel do whatever it takes to find and instigate solutions. When bookings need to be changed, they are only a phone call away and organise what needs to be done with no hassles and no complaints.
I would certainly recommend Pure Travel to any business looking for a great travel agent.
I have been using Pure Travel as both a Corporate and Personal Travel Agent for nearly five years.
I cannot speak highly enough of Dale, Valerie and the team of their professionalism, helpfulness, patience and understanding of our needs.
I have not only built a strong business relationship with them but also a personal friendship. I feel like part of the family and nothing is ever an issue.
I have recommended them to family and friends and will continue to use them long into the future, whether it be in my current organisation or the next.
It is an absolute pleasure to recommend Pure Travel to anyone and I know you will not be disappointed.
I’ve been fortunate to have the support of Dale and the team at Pure Travel for many, many years.
Dale and the team look after our company travel, both domestic and international, and all of our conferencing for staff and clients. The experience they have with airline carriers, airports, hotels at destination management companies around the world has meant we have never had an issue that could not be resolved quickly and effectively. They go above and beyond to get the best deal for us and highlight anything we may not have accounted for in our planning. Well-travelled themselves, their experience has proven paramount in providing a seamless travel or conferencing. What I really like is the personalised service and attention to detail that is always provided. Dale has formed great relationships with many of our clients, who choose Pure Travel over any other agent or on-line option for the exceptional service and advice they provide. Can’t recommend Pure Travel high enough.
It is such a pleasure working with the Pure Travel team. Our experience with them over the past year has been exceptional! They are professional, efficient and provide a high level of service, even with our last minute travel requests. We work closely with Jessica on all of our business travel needs and she has done a fantastic job in making sure all of our requirements are met, going above and beyond what we have asked. All of us here at Samways look forward to working with Pure Travel with all our travel requirements as well as maintaining our relationship with them.
They are definitely the way to go!
I can’t thank Pure Travel and in particular Michelle Schwenke enough for organising my recent trip to Las Vegas. Michelle is exceptionally thorough and professional, ensuring every aspect of the trip went exactly as planned. Michelle was also able to recommend a whole range of activities, shows and things to do that were exactly what I was looking for and hoping to do. Michelle’s extensive experience as a travel agent was clearly a huge benefit to making my trip to Las Vegas not just an great trip, but one of the most memorable holidays I have ever had! If your looking for someone who understands Las Vegas inside and out and can tailor your holiday specifically for you, then Michelle is the agent you want to book with!
We love being treated as friends as opposed to just another client and that’s exactly what we get every time we deal with Dale and the team at Pure Travel. Nothing is too much trouble and as a result of your efficient problem solving and sourcing products on request – no matter how obscure – we have returned time and again and will continue to do so in the future.
Yes everything was perfect, although Bellagio is a little overrated, beautiful hotel, nice people and clean but small rooms, still enjoyed it though and still happy I stayed there. Andaz I loved, great location we even made a friend over there that worked down the road so that was great and made our trip even better, he’s planning on coming to Australia with his girlfriend next year! I don’t remember seeing anything in the room from the Andaz, but on Thanksgiving they left us a little biscuit hamper which was nice. Thanks Karen, we will definitely be in contact in the future.
I have been dealing with Pure Travel for three years and at all times have found their service level and professionalism to be of a very high standard. I appreciate their adherence to our company’s travel policies and whenever queries or unusual requests arise, their response is always prompt. I am happy to recommend their services.
